Report a Concern

Citizens can report issues and concerns to the City of Owen Sound in order to help keep our community safe and active.

If you wish to report a concern or a by-law complaint, please complete the appropriate form below. Each issue is treated with utmost importance and will be addressed promptly.

Report A City Issue

Use this form if you have general concerns you would like the City to look into such as playground equipment issues, potholes, missed garbage, fallen trees on City property, etc.

Concerns submitted here will be reviewed and directed to the appropriate department for action.

Report A City Issue

By-law Concerns

If you have a by-law concern, such as open-air fires, property standards, yard maintenance, noise, nuisance, traffic, and parking issues please use this form (instructions are at the top of the page when you click through).

Issues submitted here will be directed to the By-law Enforcement Officer for review.

Report A By-law Concern

If you have concerns regarding construction on Alpha Street or 1st Avenue East, please see the information page for those projects linked below.

Alpha Street Construction (Apr. - Dec. 2024)

Downtown River Precinct Phase 2 - 1st Ave. E. (May - Sept. 2024)

Certain topics should be brought to the attention of specific offices, including:

Animal Concerns

If you have a concern about an animal, you are encouraged to contact the Owen Sound Animal Shelter at 519-372-1123. Issues with wild animals should be brought to the attention of the Ministry of Natural Resources and Forestry - 1-877-847-4274

More information is available on our Animal Services webpage.

File a Formal Complaint

In serious situations, citizens are able to officially register a formal complaint with the City of Owen Sound. These official complaints are tracked and addressed confidentially. If someone wishes to register a formal complaint, they are asked to complete the Formal Complaints form and submit it to the City. You may complete the form online or download the form and submit it in any of the following manners:

Mail: 808 2nd Avenue East, Owen Sound, Ontario N4K 2H3
E-mail: feedback@owensound.ca
Hand delivery to City Hall

Formal complaints are addressed in accordance with the City's Complaints Process Policy.

Request a Code of Ethics Inquiry

If a citizen feels a City employee has breached the Code of Ethics for Municipal Employees, they are able to officially request an inquiry into the employees' actions. This is a serious claim and is tracked and addressed confidentially.

If someone wishes to request an inquiry, they are asked to complete the Request an Inquiry form and submit it to the City. You may complete the form online or download the form and submit it by:

Mail: 808 2nd Avenue East, Owen Sound, Ontario N4K 2H3
E-mail: feedback@owensound.ca
Hand delivery to City Hall

If Sharps/Needles Are Found

If an improperly discarded sharp or needle is found on public or private property, please leave it alone and immediately call the appropriate number below:

If found on city property, call public works at 519-376-4274 between 7:30 a.m. and 4 p.m. weekdays or city police at 519-376-1234 outside of those hours
If it’s found on private property please call Grey Bruce Public Health at 519-376-9420

For information about sharps disposal, please see Grey Bruce Public Health's site here.

A sharps disposal bin is located in Carney's Lane, between 2nd and 3rd Avenues East. One is also located at Grey Bruce Public Health (101 17th St East).

Submitted personal information is protected by to the Municipal Freedom of Information and Protection of Privacy Act.

808 2nd Avenue East,
Owen Sound, ON
N4K 2H4
Phone: 519-376-1440
Email us